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All shipping is handled via UPS (United Parcel Service) and is calculated by weight and destination zip code. You may choose from any of the following methods:
Standard Ground
3 Day Select
2nd Day Air
Next Day Air
The items in the box are damaged or missing. Please contact us via e-mail at jessicabeautysupply@yahoo.com or by telephone (214-227-5979). You need to contact us within 7 days of delivery date. We will try to resolve the issue (ship replacement or credit) but, we may need to trace the package before any action is taken. If the package was shipped via UPS, we can start a 'tracer' at which time UPS will contact you.
Item shipped was wrong or defective. Please contact us via e-mail at jessicabeautysupply@yahoo.com or by telephone (214-227-5979). You need to contact us within 7 days of receiving date. Please ship the item back to us. If we shipped you the wrong item, we will pay for your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us. We will ship the correct item to you.
Coloring or Perming Human Hair Extensions. Although human hair extensions can be dyed and permed, we do not recommend coloring or perming human hair extensions, as they have already been chemically processed. We will not assume responsibility for any damages that might result from coloring or perming.
Warranty Information. If the item fails to operate within 30 days of delivery then please follow our return procedure: Step 1: Contact us via e-mail at jessicabeautysupply@yahoo.com or by telephone (214-227-5979). Step 2: You must contact us within 30 days of delivery. Step 3: Ship the item (via UPS Ground or USPS) back to us. Step 4: If possible, we will ship you a replacement or credit your credit card. NOTE: If the item fails after 30 days of delivery, manufacturer's warranty procedures must be followed by the consumer. If the product has an warranty, then the warranty information should be on the product's owner card or elsewhere inside the package.
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